Revised as of: February 24, 2019
Important Notice to Users Outside Canada
Our websites and services are operated in Canada (unless specified otherwise in a customer contract). If you are located outside of Canada, please be aware that any information you provide to us will be transferred to Canada. By providing us with any information through our website or in connection with the provision of our services (unless specified otherwise in a customer contract), you consent to this transfer.
How We Collect and Use Information
Depending on how you use our websites and our services, we may collect the following types of information and use it in this manner:
Accessing our website – Log Files – Like most websites, our site automatically collects and uses the data contained in log files. Information in log files may include your computer’s IP (internet protocol) address, your ISP (internet service provider), the web browser you used to visit our site, the time you visited our site, which web pages you visited, and other anonymous site usage data. Every computer with internet capability is given a number that serves as that computer’s IP address. When you request a page from any site within the Stactt network of websites, our web servers automatically recognize your IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our websites. We use this information to examine traffic in aggregate, investigate misuse of Stactt’s websites, detect fraud, and cooperate with law enforcement.
Information you provide – We offer access to some information and services without a charge, but for you to learn more about our products, services and support we ask that you complete a registration forms called “Ask our Experts” Or “Request More Info.” In this instance, we ask you to provide the following personal information:
– First and last name;
– Company and title;
– Email address; and
– Phone number.
You may also voluntarily provide us personal identifiable information if you use our online “chat” function, email us directly with questions, or if you complete our “Post Project In-take or other forms.” If you are a client using our support services, you may access the “client portal” on our website by submitting your user name and password.
How we and others may communicate with you using the information you provide
Cookies and Other Technologies
What types of cookies do we use and how do we use them?
How can You control cookies?
You have the right to decide whether to accept or reject some cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links shown below.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/. You may also opt out of behaviorally targeted ads by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.
Other tracking technologies – Web Beacons
Cookies are not the only way to recognize or track visitors to a website. We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage our websites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ personal information.
Do Not Track – Our systems do not recognize browser “Do Not Track” signals. We provide you with tools to opt out of marketing from us or certain transfers of your information. You can learn about this under “Your Privacy Rights Opting Out of Marketing and Transfers; Accessing, Updating And Deleting Information”.
Other Requested Information
We may request your name, e-mail address or mailing address for the purpose of conducting a contest, promotion or survey, or providing additional services (for example, subscriptions to e-mail newsletters, promotional announcements, or information about seminars). When making such a request, we will indicate the purpose of the inquiry. If we use this information in a manner different than the purpose for which it was collected, we will request your consent before such other use.
Potential Disclosure of Your Information
We will disclose personal information and an IP address when we have your consent or have the good-faith belief that such action is reasonably necessary to
Some of our services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Stactt and the other company may share information collected in conjunction with the co-branded services. Such co-branded service offerings may have their own privacy policies, which we ask that you review before using the applicable services.
Security of Your Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Other than as set forth in the last sentence in this paragraph, we restrict access to personal information to our employees, contractors, agents and authorized third parties who need to know the information to operate, develop or improve our services. These individuals are bound by confidentiality obligations. As noted above in the section entitled “How we and others may communicate with you using the information you provide”, we may provide your contact information to our partners for marketing purposes.
Customer Information and Services Data
In contrast, when a customer contracts with Stactt to perform services, that customer may provide Stactt with access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers. All such information is services data.
Below are the conditions under which Stactt may access, collect and/or use services data:
To Provide Services – Services data may be accessed and used to fulfill the requirements specified in your services contract or purchase order for support, consulting, or other services.
To Maintain and Upgrade a System – Technical staff may require periodic access to services data to monitor system performance, test systems and develop and implement upgrades to systems, if applicable. Any temporary copies of services data created as a necessary part of this process are only maintained for time periods relevant to those purposes.
To Address Performance and Fix Issues – On occasion, Stactt may have need to deploy new versions, patches, updates, and other fixes to our products (or third-party products we support) and services. In accordance with the terms of your service order and/or with notice to you, we may access and/or use a copy of your test, development or production environment, including services data, to test such new versions, patches, updates and fixes and validate that they work in your environment(s).
Under The Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents who have an established business relationship with us may choose to opt out of our sharing their contact information with third parties for direct marketing purposes. If you are a Canadian resident and you wish to opt out, please follow the instructions below.
Your Privacy Rights: Opting Out of Marketing and Transfers; Accessing, Updating And Deleting Information
We want to communicate with you only if you want to hear from us. If you wish to opt out of receiving our marketing efforts or our sharing of information with third parties for their marketing efforts, you may do so, at any time by clicking “unsubscribe” in any email you receive from us and following the instructions on the screen, or by responding to a marketing email and including “Remove” in the subject line. Please be aware that you cannot opt out of receiving our service messages.
You may request access to, amend, or ask us to delete any of your personal information that we may store, and you may also opt out of receiving our marketing efforts or our sharing information with third parties by contacting us at:
[email protected] or mail your request or questions to:
Stactt Technical Solutions Inc.
907-12 Deerford Rd.
Toronto, ON M2J 3J3
Please note that, from time to time, personal information collected from you may be processed and stored by us or our partners in jurisdictions in which disclosure may be compelled by governments, law enforcement agencies and regulatory bodies of those jurisdictions as required or permitted by the laws and courts of those jurisdictions. Depending on the laws of the applicable jurisdiction, we may not be allowed to provide notice to you of such required disclosure.
We may also share your personal information and other information with entities controlling, controlled by, or under common control with us. If some or all of our business assets are sold or transferred, we would transfer your information to the buyer or transferee and, for due diligence purposes, to its professional advisors under an obligation of confidentiality.
Changes to this Policy